Terms of service

Terms of Service

Jawad Mart (Jawadmart.com)
Effective Date: [Insert Date]

Welcome to Jawadmart.com. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

These Terms are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia (KSA).

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old or using the website under supervision of a legal guardian

  • You will provide accurate and complete information when placing an order

  • You will not misuse our website for unlawful purposes

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Pricing

  • All prices are displayed in SAR unless otherwise stated

  • We reserve the right to change prices at any time

  • Product descriptions and images are presented as accurately as possible; minor variations may occur

3. Orders & Delivery

  • Orders are processed within normal business hours

  • Estimated delivery time is 2–4 business days within KSA

  • Delivery times may vary due to external factors

  • Customers must provide correct shipping details

Jawad Mart reserves the right to cancel orders in case of pricing errors, stock unavailability, or suspected fraud.

Return & Refund Terms

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the conditions below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Certain items cannot be returned, including:

  • Used or damaged items (not due to our error)

  • Personalised or custom-made products

  • Gift cards

  • Final sale or clearance items (if marked non-returnable)

How to Start a Return

To request a return, contact us at:

📧 Support@jawadmart.com
📞 +447577329813

Please include:

  • Your order number

  • Reason for return

  • Photos (if item is damaged or defective)

If your return is approved, we will provide instructions on how to send your item back.

Do not send items back without return approval.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time may take 5–10 business days, depending on your payment provider

Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, contact us at:

Support@jawadmart.com

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos. We will resolve the issue as quickly as possible.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your payment provider

  3. Contact us if the issue continues

Limitation of Liability

Jawad Mart shall not be liable for indirect or consequential damages arising from the use of our products or services. Our liability is limited to the purchase value of the product.

Governing Law

These Terms of Service are governed by the laws and consumer protection regulations of the Kingdom of Saudi Arabia.

Any disputes shall be subject to the jurisdiction of the competent authorities in KSA.

Contact Information

Jawad Mart
Website: Jawadmart.com
Email: Support@jawadmart.com
Phone/WhatsApp: +447577329813