Refund policy

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the conditions below.

 

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

•     The item must be unused and in the same condition that you received it

•     The item must be in its original packaging

•     Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

 

Non-Returnable Items

Certain items cannot be returned, including:

•     Used or damaged items (not due to our error)

•     Personalised or custom-made products

•     Gift cards

•     Final sale or clearance items (if marked non-returnable)

 

How to Start a Return

To request a return, contact us at:
oaklineliving@gmail.com

Please include:

•     Your order number

•     Reason for return

•     Photos (if item is damaged or defective)

If your return is approved, we will provide instructions on how to send your item back.

Do not send items back without return approval.

 

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

•     Refunds will be issued to your original payment method

•     Processing time may take 5–10 business days, depending on your payment provider

Shipping costs are non-refundable unless the return is due to our error.

 

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us at oaklineliving@gmail.com.

 

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos. We will resolve the issue as quickly as possible.

 

Return Shipping

•     Customers are responsible for return shipping costs unless the item is faulty or incorrect

•     We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

 

Late or Missing Refunds

If you haven’t received your refund yet:

1    Check your bank account again

2    Contact your payment provider

3    Contact us if the issue continues

 

Contact

For any return or refund questions, contact:
oaklineliving@gmail.com